Terms and Conditions

Any point within these Terms & Conditions may be amended by either party by agreement in writing giving 60 days notice. These terms and conditions apply to all work produced by Creativemade Limited.

Quotation

• Creativemade.co.uk will provide the website and features as described in their quotations and then subsequent Systems Requirement Specifications when applicable.
• All quotations are valid for 30 days. Creativemade.co.uk reserves the right to withdraw quotations, in writing, within the 30 day period, unless a deposit has been paid by the client.

Payment

• A 50% DEPOSIT will be paid by the client to Creativemade.co.uk, based on the fees likely to be incurred as presented in the quote, before Creativemade.co.uk starts work on the client’s account, excluding any initial speculative draft design.
• Any features deemed by Creativemade.co.uk as additional to the existing quote are subject to an additional cost. In these circumstances, Creativemade.co.uk will give notice prior to implementation and seek agreement of the additional cost. An invoice for 50% of the costs of these additional features will be issued with payment due within 7 working days. The remaining 50% will be added to the final invoice.
• On completion of the services, work or goods provided, an invoice for all residual fees will be sent to the client. Creativemade.co.uk reserves the right to withhold or remove a website or any work Creativemade.co.uk creates for a client from publication or submission prior to full and complete payment.
• All payments are due prior to the launch of a website. If a client becomes unresponsive for more than a month at any point during the progress of a project we shall be entitled but not obliged forthwith to demand all payments due on a project including the final instalment. Unresponsiveness includes but is not limited to, failure to communicate by email or telephone and failure to provide material in relation to progressing the website.
• All invoices are due for payment strictly within 7 working days of the date of invoice.
• Late payments will be subject to interest charges on any monies owed at the rate of 2.25% interest per month, calculated weekly and compounded monthly. Failure to apply interest does not constitute a waiver of the option to charge.
• For late payments, Creativemade.co.uk reserves the right to withdraw all services, until the outstanding debt is settled. This may include, but is not limited to, removing any material stored on any server, preventing access to any and all documents, papers, material etc. belonging to the Client. Creativemade.co.uk is not obliged to keep electronic or paper copies of any such material for more than 3 months from the date they were supplied or
• created. Creativemade.co.uk shall not be liable for any loss monetary or otherwise, as a result of taking any such actions.
• VAT, of 17.5%, will be applied to all goods, work or services supplied by Creativemade.co.uk to UK based clients.
• Creativemade.co.uk websites are available for purchase by individuals in any country, and will be subject to local taxation. The currency of all transactions will be Great British Pound Sterling.
• Revision Costs are billed at £170 per page.

Draft Designs

• Design implies the process of designing to print or anything online.
• An initial draft design for any design work or website may be provided at the discretion of Creativemade.co.uk on a speculative basis by written agreement from Creativemade.co.uk.
• Creativemade.co.uk is under no obligation to provide a draft design for any request unless otherwise agreed in the quotation for the specific job in hand.
• Creativemade.co.uk may use the information provided by the client to contact the client regarding their website requirements.
• Draft designs are entirely the copyright of Creativemade.co.uk until fully purchased by the client.
• Creativemade.co.uk reserves the right to use any draft designs in any marketing material representing Creativemade.co.uk.
• The images in any draft design may be substituted with alternative images in the final design.
• Creativemade.co.uk reserves the right to amend a draft design entirely for the final design.
• Creativemade.co.uk requires the client to “sign off” the final design in writing in order to proceed to the next stage of development. Changes requested by the client after “sign off” will be charged according to the terms agreed with the client in their quotation.
• If draft designs are submitted by Creativemade to the client and rejected four times by the client revision costs will apply for further drafts and will be billed at the time of each revision.

Web Site Building

• All websites will be built for compatibility with Microsoft Internet Explorer 6 and above. Creativemade will do their best to make all sites standards compliant and compatible with the Macintosh Apple Safari browser 2.0.4
• All websites will be built at a fixed width for optimal viewing in 800 x 600 resolution. Unless otherwise agree by the client.
• Creativemade.co.uk subscribes to an image library, which allows images to be used on websites created for clients by Creativemade.co.uk. Should Creativemade.co.uk be unable to gain appropriate images from this source, alternatives will be identified, and any conditions of use made clear to the client, along with any additional associated costs.
• The client is responsible for securing copyright agreement for the use of any material submitted by them to Creativemade.co.uk for use in the client’s project.
• Copyright of all material prepared in addition to the website by Creativemade.co.uk is reserved by Creativemade.co.uk.
• Creativemade.co.uk reserve the right to maintain a visible hyperlink on each page of a website it creates in part or whole, linking directly to the Creativemade.co.uk website homepage. This link is not to be removed or modified in anyway without the express written permission of Creativemade.co.uk.
• Creativemade.co.uk reserves the right to use the services of third parties.
• Creativemade.co.uk is not responsible for creating, supplying or checking any content, including images and text, for solutions we design or develop. The client has full responsibility for creating, supplying and checking all content. The client has full responsibility for uploading content to updateable sections of the solution. Creativemade.co.uk is not responsible for the quality of images or content supplied by the client.
• Image and photo resizing in relation to dimensions and file size as well as manipulation and optimisation are considered separate requirements and will be charged for separately. The following definitions are applied to our image/photo services:
  • Image/photo resizing – dimension: If images/photos need to presented as smaller images with the same proportional dimensions we will reduce the physical size of the image/photo. This will not affect the overall quality of the image/photo.
  • Image/photo resizing – compression: If images/photos need to be reduced in file size we will compress the image/photo to size. This may require us to save the file in a different format. This may have a detrimental effect on the overall quality of the image/photo.
  • Image/photo manipulation: Can include if specified but is not limited to, cropping, cutting out parts of the image, air brushing, colour manipulation, and tints. This may require us to save the file in a different format.

Delivery Policy

• Upon receipt of final approval in writing from the client, and once all payments have been received, the ownership and copyright for the site will transfer to the client and the website will be launched, with the following restrictions: 1) Images including but not limited to photographs and computer generated images, supplied by Creativemade.co.uk, remain the copyright of Creativemade.co.uk or their suppliers and may not be reproduced, electronically or in print, without the express written permission of Creativemade.co.uk. 2) Only one instance of a website can be made available on the World Wide Web; 3) No portion of the coding can be copied/duplicated or redistributed in any form electronic or otherwise.
• On final written approval and final payment the client will be given full access to all the files of the website.
• All data stored in an online database is the property of the client along with any rights and responsibilities associated with this, including, but not limited to, the clients responsibilities and duties in relation to the Data Protection Act.
• Creativemade.co.uk will provide standard Unix or Windows hosting (not including costs for: databases, email, website back-ups, domain services), using a 3rd party supplier, for the client for no additional charge for 12 months from the date of launch. No guarantees of service can be made by Creativemade.co.uk on behalf of the host. Bandwidth in excess of 2GB per month will be subject to additional charges. Alternative hosting arrangements will be subject to an additional charge. Subsequent annual charges will apply.
• The client agrees to allow Creativemade.co.uk to make all efforts to transfer an existing domain name to Creativemade.co.uk webspace for which there will be no additional charge. The client may be required to extend the registration period of the domain name to support this process and any associated cost of this will be passed onto the client.

Refund, Replacement and Cancellation terms

• Any deposit paid is non-refundable.
• Any errors identified with work undertaken by Creativemade.co.uk must be notified in writing on immediate discovery of the error. Creativemade.co.uk will attempt to resolve any genuine errors as quickly as possible. Creativemade.co.uk cannot accept responsibility for any loss either monetary or otherwise due to any web site errors.

Other Agreements

• Maintenance agreements will be provided to clients taking out this service.
• Retainer agreements form part of these terms and conditions
• Retainers are charged monthly in advance payable by standing order only
• All retainers are for a minimum period of 12 months unless agreed in writing by both parties and forms part of these terms and conditions.
• After the initial 12 month period expires a 90 days notice can be given to either party to terminate Creativemade services.
• Should the retained agreement break within the first twelve months the full remaining balance will fall due for payment within 7 days of invoice date.

Disclaimer

• The Client indemnifies Creativemade.co.uk and shall keep Creativemade.co.uk indemnified and hold Creativemade.co.uk harmless from and against any and all breaches by the Client of all items within the entire Creativemade.co.uk terms and conditions and any claim brought against Creativemade.co.uk by any third party in connection with or resulting from the provision of the Services by Creativemade.co.uk to the Customer including, but not limited to, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including all reasonable legal costs and expenses) howsoever suffered or incurred by us in consequence of the breach or non-observance of the terms and conditions of this.
• Creativemade.co.uk reserves the right to withdraw any of our services in whole or in part without prior notice. Creativemade.co.uk shall be under no liability whatsoever to the Client for any costs, losses and damages, howsoever arising, that the Client may incur or may have incurred, due to the removal of such services.

Creativemade.co.uk Website

• Creativemade.co.uk takes all reasonable measures to ensure that the content of the Creativemade.co.uk website is valid and correct. Creativemade.co.uk cannot be held responsible for any decisions taken based on the content of the Creativemade.co.uk website.
• All content of this website (Creativemade.co.uk) is the copyright of Creativemade.co.uk and may not be reproduced in any way without express written permission from Creativemade.co.uk. All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times.
• Creativemade.co.uk does not accept any responsibility for the contents of materials viewable from this site. These materials may be provided by (but are not limited to) links, frames, portals or other websites.

Privacy Policy

• Preservation of your privacy is important to us and we are committed to letting you know how we use your personal information. Information which identifies you personally will be utilised only to provide the services you require and for providing you with information about our products and services. It will not be sold or disclosed to third parties without your permission unless we are required to do so by law. If cookies are used they will similarly only be used to assist the purposes set out in this privacy policy, but cookies will not be used if we do not consider them to be necessary.
• For the purposes of the Data Protection Act 1998 we confirm that the proprietors of this site are Creativemade.co.uk Limited of 4-5 Baltic Street East, London EC1Y 0UJ (company number 04225755) and that Creativemade.co.uk Limited is registered with the Office of the Information Commissioner.

Email Policy

• Communications in connection with this site may be sent by e-mail. For ease of use and compatibility communications will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. E-mail unless encrypted is not a fully secure means of communication.

Creativemade Terms & Conditions Policy

• By using Creativemade for any service paid or not you are agreeing to abide by these terms and conditions.
• These Terms and Conditions are supplied with your qotation but are freely available on our website for your viewing.
• Creative Made reserves the right to change and amend these terms of business without notice.

Hosting Charges

Following is a summary of the charges for our hosting services.  Which charges apply depend entirely on the nature of the site.  Charges are subject to be changed without notice.

Company Details